Privacy Policy

Let’s Talk About Your Privacy: Our Legal Disclaimer

At LIV Health & Wellness, your privacy is our priority. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines the practices of LIV Health & Wellness ("we," "our," or "us") for handling the personal information collected from our website (www.livvvingwell.com) and our services, which may include online wellness coaching, digital courses, audio meditations, and virtual sessions (collectively referred to as "the Services").

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We know privacy matters to you. Here’s how we collect, use, and share information to keep your personal data safe and secure.

What Our Privacy Policy Covers

This Privacy Policy describes how we handle personal data ("Personal Data") collected when you interact with our Services, including information you provide when signing up or using our products and services.

"Personal Data" refers to any information that identifies you personally, like your name, email, or other contact information. Our policy applies to the data we collect, use, and store as part of delivering our Services to you, whether online or in person.

What Personal Data Do We Collect?

We collect Personal Data about you in several ways, including information you provide directly to us, data from third-party sources, and data automatically collected through your use of our Services. Here’s what that includes:

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Information You Provide Directly to Us

We receive Personal Data from you when you provide it, including:

• Your name

• Email address

• Billing information (e.g., billing address, zip code)

• Account information (such as usernames or passwords, if applicable)

If you provide information about others (e.g., an emergency contact), you confirm that you have their consent to share it with us.

Information We Collect

We collect personal information to provide, enhance, and personalize our services, ensuring a seamless and secure experience. The types of information we collect may include:

• Contact Information: Name, email address, phone number, and mailing address for communication and service provision.

• Service Information: Data relevant to booking, managing, and customizing wellness coaching, sessions, and digital products.

• Health and Wellness Information: Any details you voluntarily share with us that relate to wellness goals, preferences, or specific needs to tailor services appropriately.

• Usage Information: Data on your interactions with our services, such as website visits, page views, and preferences.

• Payment Information: Billing details for purchasing wellness packages, audio courses, and digital products (secured by trusted third-party payment processors).

• Technical and Usage Data: For memberships, event registrations, and product purchases, we may collect billing information (processed securely through third-party providers). Data collected via cookies and similar technologies to enhance our online user experience, such as IP addresses, browser types, and pages visited.

This information is collected through:

• Direct Interactions: When you book sessions, subscribe, or fill out online forms. When you provide information to us via our website, email, or events.

• Automated Technologies: Like cookies and analytics tools to improve our website’s performance and personalize services.

This Policy Does Not Apply to Third Parties: Our Services may link to third-party websites or services outside our control (such as payment processors or social media). While we strive to work with partners who respect your privacy, we encourage you to review the privacy policies of any third-party service you use.

Information We Collect from Third Parties

We may receive data from trusted third-party partners that help us deliver a seamless wellness experience, such as:

• Social media platforms: If you sign in or share content through social media (like Facebook or Instagram), those platforms may share some profile information with us.

• Advertising and analytics providers: These partners help us understand how users interact with our Services, which informs our content and advertising.

Information Automatically Collected When You Use Our Services

When you visit our website or use our Services, certain data is collected automatically, such as:

• Device identifiers

• IP address

• Browser type

• Usage data (like the pages you view or how you engage with our Services)

• Cookies and tracking technologies to personalize and improve your experience (see below for more about cookies)