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Refund Policy

Last Updated: January 18th, 2025

Effective Date: November 9th, 2023

Scope & Applicability

This Refund Policy applies to all purchases of coaching, workshops, events, digital/audio products, subscriptions, and corporate services purchased from LIV  Health & Wellness (the “Company”), operating mainly from Ontario, Canada. It complements our Terms of Service; if a specific contract (for example, with a corporate client) contains a different refund clause, that contract governs.

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Legal note: Businesses and consumers in Canada generally may agree to their own return/refund terms; there is no general statutory right to a refund except in specified circumstances (for example, where services weren’t provided, were defective, or where consumer protection rules otherwise apply). Where provincial rules require a refund, those rules apply.

Definitions

  • “Digital Product”: downloadable audio, courses, PDFs, etc.

  • “Workshop/Event”: live virtual or in-person group sessions (single events or series).

  • “Coaching Services”: 1:1 sessions, coaching packages, group coaching, or corporate coaching.

  • “Client”/“Customer”: the purchaser or recipient of services/products.

General Principles

  • We will honor refunds or credits consistent with this policy and our Terms.

  • We will comply with applicable Canadian and Ontario consumer protection requirements where relevant.

  • All refunds are issued to the original payment method unless otherwise agreed.

Coaching Services & Packages

4.1 Single Sessions (e.g., Grounded Reset)

  • Cancellations with at least 24 hours’ notice: no charge; appointment may be rescheduled.

  • Less than 24 hours’ notice or no-show: session billed at 100%.

4.2 Multi-Session Packages

  • Packages require full payment at time of purchase (or deposit + payment plan as agreed). Deposits (if any) are non-refundable.

  • If you cancel before any sessions are delivered, you may request a refund for unused sessions minus an administration fee of $[XX] or the non-refundable deposit, whichever applies.

  • After sessions begin: unused sessions may be converted to credit for future coaching at the Company’s discretion — refunds will be considered in exceptional circumstances (medical emergency, relocation, etc.) and may require documentation.

  • All package refunds and credits are pro-rated (based on sessions used) and processed to the original payment method.

4.3 Rescheduling & No-Shows

  • Clients who arrive late will have the remaining scheduled time; the session will still be billed in full.

  • For recurring/session series, repeated missed sessions without notice may result in termination of the package without refund.

Workshops & Events (Virtual & In-Person)

5.1 Cancellation by Client (Individual seat purchases)

  • Full refund if cancelled 7 or more days before event start.

  • 50% refund if cancelled 48 hours – 6 days before the event.

  • No refund if cancelled less than 48 hours before start (tickets are transferable to another person if you notify us at least 24 hours prior).

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5.2 Cancellation by Company / Force Majeure

  • If the Company cancels an event for any reason, registrants will be offered a full refund or credit toward another event.

  • If an event is postponed, registrants can accept the new date, request a full refund, or request credit.

  • We are not liable for travel or accommodation costs; if we cancel for reasons within our control, we will refund ticket fees. When events are cancelled due to force majeure (e.g., natural disaster, public health orders), we will offer a refund or credit consistent with our event terms and applicable law.

Digital & Audio Products (Downloads, Streamed Courses)

  • Non-refundable once access/downloaded. Because digital products can be copied and accessed immediately, we do not offer refunds after the product has been downloaded or accessed.

  • If you experience a technical defect (file corrupt, broken link), contact us and we will promptly offer a replacement, repair, or a refund at our discretion.

  • Previews: we will make available sample clips or excerpts whenever feasible so buyers can make informed choices.

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(This approach is common and acceptable where clearly disclosed at purchase; consider offering a short "satisfaction window" (e.g., 48–72 hours) for new customers if you want to be extra customer-friendly.)

Subscriptions, Maintenance & Memberships

  • Monthly subscriptions: billed on the recurrence date; cancel anytime. Cancellations stop future billing but do not automatically refund past months.

  • Pro-rated refunds are not generally provided for partial months, except in exceptional cases. If the client is billed in error, we will correct and refund the amount.

  • Annual subscriptions: refundable within a short window only (e.g., 14 days) unless otherwise stated.

Taxes & Payment Processing Fees

  • Refunds will include the amount paid for the product/service and any applicable taxes. If a tax was collected and remitted, adjustments may be required to comply with tax law.

  • Payment processor fees (e.g., Stripe, PayPal) are non-refundable in many cases. If the payment processor does not refund the fee to us, we may deduct that unrecoverable fee from the refund amount — we will disclose this at checkout. (Where legally required otherwise, we will comply.)

How to Request a Refund

To request a refund, email: livhealthandwellness@gmail.com with:

  • Subject line: Refund Request — [Order / Invoice #]

  • Include: Full name, order number, date of purchase, product/service name, reason for request, and preferred remedy (refund, credit, replacement).

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We aim to acknowledge refund requests promptly. Refunds are issued to the original payment method or by mutual agreement (bank transfer or cheque). Please allow standard processing time for your bank/card provider to post the refund.

Disputes, Chargebacks & Consumer Rights

  • If you file a chargeback with your card issuer before contacting us, please note that chargebacks may not resolve the underlying issue faster and may result in additional administration. Where disputes arise, we’ll work with you to reach a fair resolution.

  • This policy does not limit your consumer rights under applicable law. If required by law (for example, where services were not supplied as promised), you may have rights to refunds beyond this policy.

Changes to This Policy

We may update this policy from time to time. The version posted on our Site will be the effective version. We will highlight material changes for bookings made after the change.

Contact

Questions about refunds: livhealthandwellness@gmail.com 

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